Please note we do not issue refunds but rather you can exchange your order within 7 days of purchase for another item or a credit note.

If unfortunately you receive any goods that are damaged or faulty upon delivery please contact us immediately. Any damaged items will need to be returned in its original packaging within 7 days of receiving the order and with proof of purchase.

We really hope that you are happy with your order.  If for some reason you are dissatisfied we may offer a return for an exchange or store credit within 14 days of purchase receipt.

The item must be returned in its original packaging, unused and securely.

To complete your return it must be approved first before an exchange is issued.

Before shipping your items back please email us at info@szilvassy.com.au.

A reason for returning the item in writing and proof of purchase is needed to complete your return.

Please note the customer is responsible for the costs of returning the item/s back to us. We do not reimburse shipping or custom duties.

We recommend you keep track of your parcel incase it fails to reach us.  We do not take responsibility for the damage or loss of items being returned.

If for some reason you receive a different item to the one you purchases, please get in touch and we can arrange a re-delivery.

We deserve the right to deny a return if it does not meet our returns policy.

We are not obligated to accept returned goods if they arrive damaged during transit due to poor re-packing. If a returned item is shipped international, please clearly mark on the package

‘returned goods’ to avoid any custom charges.

In the case of damage incurred during receiving shipment, we must be notified with 24 hours of delivery in order to initiate a prompt return/replacement. Our sole obligation is to ensure you

receive your purchased goods beautifully packaged and safe, and in the event of poor handling, we will initiate a replacement or refund at our election. As production/making is kept to low units, a delay in replacement can be expected if we do not have in stock.

Please note that handmade items vary in colour, form and design and such variations are not faults of the product. No guarantees are given as to the suitability of any items for any particular

use. We recommend you CONTACT US should you need any further clarification. Items damaged through normal wear and tear or dropping of items cannot be returned. We suggest extra care

when handling your SZILVASSY piece due to the precise and delicate nature of handmade ceramics.