Subject to item/s availability (made to order/current stock), please allow an additional 2-5 business days to ship once your  order has been placed.

Szilvassy arranges shipping using ‘SENDLE’ on behalf of the customer. We will take into consideration the most competitive price as well as safest option with our trusted courier providers. All associated shipping costs are the responsibility of the purchaser. Any issues/damage due to shipping are the responsibility of the shipping provider.

The customer must verify that all items are deliverable to the address provided, prior to purchase. Delivery charges are not refundable for unsuccessful attempted deliveries (i.e customers who are not at delivery address provided during agreed date/time or for approval deliveries/pick-ups)

The customer is responsible for inspecting all goods upon receipt of delivery and will be deemed to have been accepted unless notified within 48 hours of the delivery receipt. In the event of an error in shipment and the items sent, szilvassy’s sole obligation will be to accept return and return shipping costs of the item in its original condition/packaging and re-ship correct item/s promptly.

Unclaimed Goods

If you are unable to sign for your order at the time of delivery, your order will be taken to the nearest Post Office/handling depot who will hold your parcel for 14 days before returning the item/s to sender. In the event of this occurring, we reserve the right to charge you a handling fee to cover return shipping and for re-delivery.

Shipping Australia

All orders are shipped from Australia.

Please only supply us with a physical shipping address as we cannot ship to a PO Box. If you have any questions regarding  shipping, please don’t hesitate to contact us.

Shipping International

All orders are shipped from Australia. The shipping cost of all international orders will be determined by your region, and the individual weights of each product. Shipping costs on heavier orders will be calculated according to current Australian Shippit rates which will be displayed before you confirm payment. Please note that an order of multiple units may cause your shipping rate to increase.

Please only supply us with a physical shipping address as we cannot ship internationally to a PO Box. If you have any questions regarding international shipping, please don’t hesitate to contact us. Please note that if your item is to be delivered to areas outside of a major city centre, or is held for custom clearance procedures, there may be delays beyond original delivery estimates.

Customs charges on international orders

When ordering from szilvassy, you are considered the “importer of record” and must comply with all laws and regula­tions of the country in which you are receiving the goods. Depending on the destination you may have to pay additional taxes or import duties. Szilvassy will not be held responsible for any additional taxes or duties incurred by your country. Customs policies vary widely from country to country; contact your local customs office for more information.